eNPS

Employee NPS
Survey

How do your employees feel about your company?

Find out right now
Net Promoter Score Net Promoter Score

What is eNPS?

Employee Net Promoter Score (eNPS) measures employees’ feelings about your company. The eNPS survey offers all the benefits of the customer-facing NPS survey, as well as being quick to implement, distribute, and easy to analyze. In addition to being a simple and powerful tool for quantifying employee satisfaction, an eNPS score provides real-time insights into your organization's performance. Using employee NPS surveys, companies can quickly learn how their employees feel about working for them.

In the eNPS survey, respondents are asked: “On a scale of 0-10, how likely are you to recommend [company name] as a place to work? ”

Customers can then respond on a scale from 1 (very unlikely) to 10 (very likely). Those responses separate customers into three categories:

Detractors

score 0 - 6

Passives

score 7 - 8

Promoters

score 9 - 10
Detractors

Detractors

score 0 - 6

An employee who is a detractor is one who has had a negative experience with your company. When detractors are not handled properly, they can leave your company and spread negative feelings about you.

Passives

Passives

score 7 - 8

Passives are, as the name suggests, those that don't really care. Their experience of working for your company is neither positive nor negative enough to influence their behavior.

Promoters

Promoters

score 9 - 10

Promoters boost profits as long-term employees and refer your company as a great place to work. Their testimonials, reviews, and future referrals can be very helpful.

Calculating Employee
Net Promoter Score

The total eNPS is calculated by subtracting the percentage of detractors from the percentage of promoters.

eNPS  =  % Detractors  -  % Promoters
Employee Promoter Score ranges from -100 (very bad) to +100 (very good).
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Measure Employee
Loyalty

with Nicereply
eNPS Surveys

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Email template surveys

Incorporate eNPS surveys into your existing email templates or use in-signature surveys to ask employees for feedback at the bottom of every email you send.

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Website pop-up surveys

Trigger eNPS surveys directly on your website or within your employee software. Decide how often the surveys should be seen by your employees or target them on specific pages.

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Use your existing HR tools to send eNPS surveys

Nicereply universal HTML survey code makes it easy for you to incorporate eNPS into the tools you already use. Adding a simple eNPS survey link will make the process even simpler.

Customize the eNPS
survey to fit your needs

Survey
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Add extra CSAT, CES or NPS questions to get more feedback

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Change the wording of your survey questions to fit your employees

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Choose a predefined color theme that fits your brand or create your own

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Change the language of the survey questions

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Add your company branding

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Code-free customization

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Customize the survey thank you page

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Protect the anonymity of survey participants

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Ensure your employees that the eNPS survey results are anonymous

All your employee feedback in one dashboard

All your data in one dashboard

All your employee feedback in one dashboard

Read every comment

Read every comment

See all your feedback with employee comments in your rating feed.

See who and what you need

Track and improve your NPS

See continuous improvements with a variety of charts, time filters and comparisons.

Forecast the future

Never miss a detractor

Spot any dissatisfied employee easily - highlighted for your convenience.

Licensed vendor for Net Promoter Score

Nicereply is officially licensed as a vendor for Net Promoter Score by BAIN & Company, the inventors of NPS.

Learn more about NPS on our blog or at netpromotersystem.com

NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

Start measuring
eNPS today

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