Take a look at top-performing companies & compare yourself against key performance metrics.
Received feedbacks
Average survey
response rate
Active agents
Measure multiple
metrics
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
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leaderboard for
Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
---|---|---|---|---|---|
1. | Fuse.Cloud | 119 | 100.00% | 100.00% | - |
2. | Daniel Adeyemo | 131 | - | 100.00% | - |
3. | Mettler Toledo | 112 | - | 99.11% | - |
4. | SkySlope | 1,070 | - | - | 98.79% |
5. | BrightStar Care | 103 | - | - | 98.06% |
6. | Project Wayfinder | 137 | - | - | - |
7. | WHCC | 163 | - | 97.55% | - |
8. | Tofugu | 105 | 97.14% | - | - |
9. | Audiolibrix | 102 | - | 97.06% | - |
10. | Sleeping Duck Pty Ltd | 257 | 100.00% | - | 96.71% |
1. | GMA Consult Group | 1,049 | - | 99.71% | - |
2. | SkySlope | 9,228 | - | - | 99.46% |
3. | Daniel Adeyemo | 1,591 | - | 99.18% | - |
4. | Erika Zierath | 528 | - | 99.05% | - |
5. | UpTime Robot | 817 | - | 98.90% | - |
6. | Showpad nv | 643 | - | 98.44% | - |
7. | Ben Aldridge | 819 | - | 98.29% | - |
8. | Willem Driessen | 2,864 | - | 98.18% | - |
9. | Tofugu | 1,625 | 98.03% | - | - |
10. | Orchard House Computers | 835 | - | 97.96% | - |
Position | Company name | Ratings | Customer effort score |
---|---|---|---|
1. | Attune Insurance Services, LLC | 526 | 6.29 |
2. | Toon Boom Animation Inc. | 151 | 6.28 |
3. | Codecademy | 577 | 6.18 |
4. | CareAcademy | 1,332 | 5.85 |
5. | VGW Holdings Ltd | 5,753 | 4.47 |
6. | limehome GmbH | 224 | 4.29 |
7. | Life360 Inc. | 17,141 | 3.89 |
8. | roadsurfer GmbH | 2,516 | 3.81 |
1. | Charles Bomberry | 979 | 6.74 |
2. | MyBinding.com | 543 | 6.55 |
3. | BloomBoard | 838 | 6.43 |
4. | Toon Boom Animation Inc. | 1,921 | 6.32 |
5. | MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. | 766 | 6.24 |
6. | Willem Driessen | 1,307 | 6.17 |
7. | Codecademy | 6,782 | 6.13 |
8. | Audicus | 1,181 | 6.11 |
9. | Attune Insurance Services, LLC | 5,668 | 6.10 |
10. | Prezi | 1,247 | 6.02 |
Position | Company name | Ratings | Net promoter score |
---|---|---|---|
1. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 1,459 | +86 |
2. | Sanvivo | 480 | +80 |
3. | Telesystem | 209 | +79 |
4. | HiB Ltd | 106 | +79 |
5. | Learning Genie Inc. | 272 | +77 |
6. | Dermot Doyle | 614 | +77 |
7. | Leviton Manufacturing Co., Inc. | 108 | +75 |
8. | PJLI | 190 | +73 |
9. | Freshly Cosmetics | 1,399 | +69 |
10. | Fond of GmbH | 552 | +69 |
1. | CER Groupe | 768 | +93 |
2. | Learning Genie Inc. | 9,522 | +82 |
3. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 9,988 | +81 |
4. | Sanvivo | 546 | +80 |
5. | PJ Lhuillier Inc | 2,219 | +79 |
6. | HiB Ltd | 1,110 | +76 |
7. | Leviton Manufacturing Co., Inc. | 1,240 | +75 |
8. | PJLI | 777 | +74 |
9. | VitaMoment GmbH | 8,547 | +72 |
10. | Freshly Cosmetics | 38,336 | +72 |
Based on 429,129 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Based on 548,419 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Based on 7,162,989 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
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of all Nicereply companies.
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